The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Many of our items are customizable, allowing you to select the patterns, colors, frames, and fonts that you want. You can view our design options at www.alloragifts.com. Just include your personalization choices in the note to seller box at checkout.
Not exactly sure what you want or need help creating a design? We would be happy to design something one-of-a-kind just for you! Contact us for more info and we'll get back to you within 1 business day.
Due to the large number of custom orders we receive, we are only able to create proofs for orders that have already been paid for. However, if for some reason you are not satisfied with your proof after any requested changes have been made, you may cancel your order before it goes to production and we will refund your money.
If your order requires a proof, it will be sent to you via Etsy convo within 1-2 business days after we receive your order. If we don't hear back from you within 3 business days after sending your proofs, we will resend via email and Etsy convo. If by the 5th business day, we still haven't heard back from you with either proof approval or requested changes, we will go ahead and put your item into production as is.
We offer standard shipping to the United States. Our shipping charges vary by item, so please check individual listings for costs.
Rush production is available for $10 more on most of our items. You can choose the rush upgrade in the shipping options at checkout. This option does not include rush shipping services. If you need an item in a very short timeframe, please contact us for a rush shipping quote.